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How Can AI Agents Transform the Medical Industry? | Salesforce CIO Corner

Salesforce
829K subscribers
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294K views 2 months ago #Agentforce #Salesforce
On this episode of CIO Corner, Rashmi Kumar, CIO at Medtronic, and Juan Perez, CIO at Salesforce, discuss how the medical device company is leveraging AI to improve the accuracy of polyp diagnoses during colonoscopies and enhance the management of diabetes. The discussion also focuses on how AI agents can improve the worker experience by automating tasks like report creation or enabling sales teams to access information without contacting a call center. Kumar also discusses the importance of data privacy and patient rights, when it comes to AI implementation within the medical industry. Check out more CIO content on Salesforce's Newsroom site: https://www.salesforce.com/news/colle... Chapters: 0:00 - Intro 0:44 - Medtronic's AI Investments 4:18 - How to Manage Privacy Within AI Systems? 6:42 - How to Make Patients Comfortable with AI? 7:20 - How Does Salesforce Manage Privacy with Agentic AI? 9:00 - How Can CIOs Create a Data Strategy Based o …...more
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How Can AI Agents Transform the Medical Industry? | Salesforce CIO Corner
39Likes
294,284Views
Feb 182025
On this episode of CIO Corner, Rashmi Kumar, CIO at Medtronic, and Juan Perez, CIO at Salesforce, discuss how the medical device company is leveraging AI to improve the accuracy of polyp diagnoses during colonoscopies and enhance the management of diabetes. The discussion also focuses on how AI agents can improve the worker experience by automating tasks like report creation or enabling sales teams to access information without contacting a call center. Kumar also discusses the importance of data privacy and patient rights, when it comes to AI implementation within the medical industry. Check out more CIO content on Salesforce's Newsroom site: https://www.salesforce.com/news/colle... Chapters: 0:00 - Intro 0:44 - Medtronic's AI Investments 4:18 - How to Manage Privacy Within AI Systems? 6:42 - How to Make Patients Comfortable with AI? 7:20 - How Does Salesforce Manage Privacy with Agentic AI? 9:00 - How Can CIOs Create a Data Strategy Based on User Consent? 13:20 - What are GenAI Use Cases in Customer Service? 15:00 - How Can AI Agents Be Used in Healthcare? 17:51 - What is the Importance of Partners in an AI World? 19:25 - Outro Learn more about Agentforce: https://www.salesforce.com/agentforce/ #Salesforce #Agentforce Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe Learn more about Salesforce: https://www.salesforce.com Facebook:   / salesforce   Twitter:   / salesforce   Instagram:   / salesforce   LinkedIn:   / salesforce   About Salesforce: Improve customer relationships with Salesforce, the #1 AI CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more. Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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Salesforce

829K subscribers