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Zendesk QA coaching: 1:1 sessions and insights

Zendesk
38.7K subscribers
797 views 11 months ago #CustomerService #CustomerExperience #Zendesk
💡 Zendesk QA coaching: 1:1 sessions and insights 👉 Learn more about Zendesk QA: https://zdsk.co/4e1TWRd 🛠 Zendesk QA Coaching Insights equips you with comprehensive tools for identifying training needs in your customer service team, setting actionable goals, tracking progress, and measuring the impact of your coaching efforts. This ensures that your support team is always up to par and stays updated with the latest knowledge. ⏳ Timestamps: 00:00 - Start 01:02 - Schedule targeted coaching sessions 01:17 - Review agent performance 01:32 - Pin conversations to discuss in 1:1 sessions 01:40 - Prepare and conduct coaching sessions 02:06 - Monitor coaching impact 02:44 - Quizzes to identify knowledge gaps Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2024 🎥 Subscribe to our YouTube channel: https:/ …...more
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Zendesk QA coaching: 1:1 sessions and insights
1Likes
797Views
Aug 152024
💡 Zendesk QA coaching: 1:1 sessions and insights 👉 Learn more about Zendesk QA: https://zdsk.co/4e1TWRd 🛠 Zendesk QA Coaching Insights equips you with comprehensive tools for identifying training needs in your customer service team, setting actionable goals, tracking progress, and measuring the impact of your coaching efforts. This ensures that your support team is always up to par and stays updated with the latest knowledge. ⏳ Timestamps: 00:00 - Start 01:02 - Schedule targeted coaching sessions 01:17 - Review agent performance 01:32 - Pin conversations to discuss in 1:1 sessions 01:40 - Prepare and conduct coaching sessions 02:06 - Monitor coaching impact 02:44 - Quizzes to identify knowledge gaps Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync. 🙌 Trial Zendesk for free: https://zdsk.co/Zendesk2024 🎥 Subscribe to our YouTube channel: https://zdsk.co/ZendeskYouTube Join us on other social media channels: 👉 LinkedIn: https://zdsk.co/ZendeskLinkedIn2024 👉 Twitter: https://zdsk.co/ZendeskTwitter 👉 Facebook: https://zdsk.co/ZendeskFacebook 👉 TikTok: https://zdsk.co/ZendeskTikTok 👉 Instagram: https://zdsk.co/ZendeskInstagram #Zendesk #CustomerService #CustomerExperience

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Zendesk

38.7K subscribers