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AWS re:Invent 2022 - Optimize contact center outcomes with Amazon Connect (BIZ204)

AWS Events
146K subscribers
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1.9K views 2 years ago #reInvent2022 #AWSreInvent2022 #AWSEvents
Join Fujitsu and AWS to hear how cloud and AI are transforming today’s customer experience. Companies are continuously adapting to ever-changing customer needs, and contact centers face the added challenge of managing an increasingly remote agent workforce. Now more than ever, contact centers need access to the data and tools that make it easier to plan and schedule the right skilled agents at the right time. In this session, learn how Amazon Connect makes it easy for contact centers to more accurately anticipate customer demand, determine ideal staffing levels, and optimize agent schedules in just a few clicks. Learn more about AWS re:Invent at https://go.aws/3ikK4dD. Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AW …...more
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AWS re:Invent 2022 - Optimize contact center outcomes with Amazon Connect (BIZ204)
16Likes
1,946Views
2022Dec 5
Join Fujitsu and AWS to hear how cloud and AI are transforming today’s customer experience. Companies are continuously adapting to ever-changing customer needs, and contact centers face the added challenge of managing an increasingly remote agent workforce. Now more than ever, contact centers need access to the data and tools that make it easier to plan and schedule the right skilled agents at the right time. In this session, learn how Amazon Connect makes it easy for contact centers to more accurately anticipate customer demand, determine ideal staffing levels, and optimize agent schedules in just a few clicks. Learn more about AWS re:Invent at https://go.aws/3ikK4dD. Subscribe: More AWS videos http://bit.ly/2O3zS75 More AWS events videos http://bit.ly/316g9t4 ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #reInvent2022 #AWSreInvent2022 #AWSEvents

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AWS Events

146K subscribers